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System Solutions values their clients and takes support and account management very seriously. SSI has multiple levels of support from project initiation through closure, but desires to be accessible to answer any questions or concerns as they arise.
The most popular support services package. It provides basic product support coverage, including emergency support during regular business hours. This package is designed for customers that have light support requirements and run non-critical processes.
This package extends the emergency support into evening hours. It is designed for customers with moderate support requirements and who run more critical business processes.
This package provides 24-hour-a-day support, including weekends, holidays, and for emergencies.
We work closely with our clients and partners to ensure that the end product they desire is properly captured in the final, signed statement of work (SOW). All planning, execution and coordination will be based on this statement of work. All of our CMS and MemberSuite projects go through multiple phases of testing(alpha, beta, etc.) to ensure that all functions and requirements have been properly captured.
If the need arises, an incident can be opened in the Asset tracking system. This can be initiated via email or phone call to the SSI Helpdesk or direct access to the online system. All open tickets will be reviewed and prioritized by the appropriate member of the SSI technical staff.
8:00 a.m. to 5:00 p.m. PST
Standard Work Hours
9:00 a.m. to 8 p.m. Eastern
6:00 a.m. to 5 p.m. Pacific
Non-Standard Work Hours
8:00 p.m. to 9 a.m. Eastern
5:00 p.m. to 6 a.m. Pacific
Holiday Closure Schedule
- New Year's Eve (After 12:00 p.m. Eastern)
- New Year's Day
- Memorial Day
- Independence Day (observed date)
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Eve (After 12:00 PM Eastern)
- Christmas Day